These conditions were set for your protection and to clarify the method and rules of work for the Givenchy World shop regarding return and exchange:
Replacement and return
To protect you and provide the best services:
First of all, we would like to point out that all perfumes are 100% original, and the customer has the right to request replacement without restrictions in the event that there is a manufacturing defect, or you received a product different from your order , or it was broken, damaged, or lost the shipment.
We, Givenchy World Store, bear all shipping problems and deliver them to you without any defects.
General conditions for return and exchange
* The Givenchy World store shall bear all replacement costs and fees in the event that the product information does not match or there is a manufacturing defect or defect.
* In the event that the customer desires a replacement without any defects or defects and the product is identical, then the customer bears the costs of shipping the product to the store address within the time period of 3 days from the date of receiving the order from the shipping company.
* The customer must verify the specifications and details before completing the order, otherwise he must pay any costs resulting from the replacement such as shipping, delivery and other expenses.
* In the event that the product information on the site does not match or a different product is shipped, the customer has the right to exchange without any additional costs.
* The customer has the right to replace the product within 3 days from the date of receiving the order.
* The product must not be used or the original packaging damaged.
* In the event that the customer uses the product and there is a manufacturing defect in the product, the store will bear the full replacement costs.
Second: Steps to return and exchange
1. If the customer wants to replace the product, he must send the order number directly via WhatsApp 00966582913995
2. Or call 00966582913995 during official working hours
3. Or contact [email protected]
4. Waiting for the administration’s approval of the replacement process, and the response will be within 24 working hours as a maximum.
5. The reason for the customer's desire to exchange is ascertained, and then the mechanism is determined according to the exchange and return policy of the store.
6. After approving the request, the shop will send the replacement bill of lading to the customer.
7. The customer will print the policy and then go to the nearest branch of the shipping company such as SMSA, Aramex or DHL.
8. The customer should put all the accessories or accessories of the product in his own envelope.
important note :
((The Givenchy World Store has the right to respond or reject the request if the request is under review))
Our goal is your satisfaction
Givenchy world shop....we are pleased to serve you
