common questions
1- Are Givenchy World's products and perfumes 100% original?
Yes, all the products and perfumes available in our store and website are 100% original, and we guarantee to all our valued customers that all the perfumes and products we sell are 100% original. We only import products from reliable and accredited distributors in the Kingdom of Saudi Arabia who are agents of international brands.
2- Do you have a store?
Givenchy World owns a shop and an online shopping website. Through it, we provide our dear customers with a free and fast delivery service to their home or workplace. Let us help you avoid crowding in the markets and save effort, money and time, so that your shopping from our store is easy and pleasant while you are in your home or office.
3- What is the address of your shop?
Dammam, Al-Souq District, Perfume Street 13, in front of King Fahd Mosque
Our store can also be reached through the website, the world of Givenchy perfumes
https://maps.app.goo.gl/HMsFrvev3PD4NPPX9?g_st=ic
4- What should I do if the product I want is not available with you?
We at Givenchy World try as much as possible to maintain a sufficient reserve stock of products to meet the requests of our valued customers, but some products may sometimes run out due to increased demand for them.
Therefore, we are always working to meet your requests and add new products to our store, so we hope that you will contact us via the store’s WhatsApp to find out if the perfume you requested is available or will be available soon.
5- What does (the status of my application is “under review”) mean?
The order status 'Under Review' means that we have successfully received your order and it is waiting to be confirmed in the store.
6- What does (request status “in progress”) mean?
The order status 'In Progress' means that your order has entered the processing and packaging stage and will be shipped to you soon.
Once the order is delivered to the shipping company, you will be provided with the shipment number to track via your email and mobile number registered in the order.
When the product enters the implementation phase, you, dear customer, cannot cancel your order.
7- What does (order status “delivery”) mean?
The order status “Delivery” means that your order has been delivered to the shipping company and is on its way to you. The shipping company will then contact you to deliver your order.
8 - What are the payment methods that you deal with and accept?
A-Credit card:
The credit card is our preferred payment method in the world of Givenchy because it guarantees that your credit card number is protected thanks to the latest electronic encryption technologies. We also guarantee that you in the world of Givenchy have a safe shopping experience on our website.
We at Givenchy World currently accept credit cards of the type (Visa Card) and (MasterCard), and we also inform you that when you pay using a credit card, no additional fees will be added.
B- Payment in cash upon receipt:
Also, in the world of Givenchy, we accept the cash payment method upon delivery of purchases, meaning that you will be able to pay in cash when you receive the products you ordered.
C-Apple Pay:
It is the latest payment method provided by the world of Givenchy to obtain the fastest means of payment and to complete your order in the shortest possible time.
D- Tabby:
Shop now and pay for your orders later or in monthly installments at no additional cost.
E - Tamara:
It is a service to pay the amount in 3 interest-free installments, so you can also try new ways for your shopping that have become easier, more comfortable, and more enjoyable.
F- STC Pay:
Shop now without any worries at all. Use your digital wallet now to buy everything you want from the world of Givenchy.
9- What do I do if I receive a different product than the one I ordered?
We in the world of Givenchy follow very precise procedures to verify all orders that we receive, to ensure that your order reaches you exactly as you requested it, but if another order arrives by mistake, we ask you to contact the customer service center through e-mail or through phone numbers and WhatsApp. dad:
Email: [email protected]
contact numbers :
Shop WhatsApp: 00966537522231
Contact: 00966537522231
We will send a replacement bill of lading to return the product, and we will begin shipping your order again as quickly as possible, with our request that the product be kept unused and in good condition, that the tags be affixed and not removed, and that the original packaging be intact and undamaged.
10- How can I express an opinion on one of your products?
We welcome the opinions of all our valued customers, and we also take into account all comments that help us improve our services. You can write your opinion in the designated 'Product Rating' space located at the bottom of the product page or by contacting the customer service team.
Please send an email to:
Or on the following numbers:
Shop WhatsApp: 00966537522231
Contact: 00966537522231
